Shipping policy

Shipping Policy

At Niña Bonita, we are committed to providing you with an exceptional shopping experience—from the moment you place your order to the delivery of your handcrafted espadrilles and bags. Below you’ll find all the information about our shipping process.

1. Order Processing

• All orders are processed within 2 business days after payment confirmation.
• As our products are handmade, some orders may require additional time. If that’s the case, we’ll notify you promptly.

2. Shipping Methods & Delivery Times

3. Shipping Costs

• Shipping costs are calculated automatically at checkout based on the delivery location and package weight.
• During special promotions or events, we may offer free shipping on orders that meet certain conditions.

4. Order Tracking

• Once your order has been shipped, you’ll receive an email with a tracking number so you can monitor the status and location of your package.

5. Delivery Issues

• If your package does not arrive within the estimated time, please contact us so we can assist you.
• We are not responsible for delays caused by external factors such as customs processes or unforeseen courier issues.

6. Changes to Shipping Address

• If you need to change your shipping address, please contact us before your order is dispatched.
  Once the order has shipped, we’re unable to make any changes to the delivery destination.

7. Returned Packages

• If a package is returned to us due to an incorrect address or failure to claim, we can resend it once the additional shipping costs are covered.

8. Atención al Cliente

• If you have any questions about our shipping policy or need help with your order, feel free to contact us at ninabonita.shopify@gmail.com or through the contact section on our website.